Terms and Conditions agent4u

1Acceptance of Terms of Use

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and agent4u ("Platform", "us"). This Agreement governs your access to and use of the website, mobile application, and all services provided by agent4u.

By browsing our website, registering an account, making a deposit, placing a bet, or using any platform feature — you expressly agree to this Agreement in full. This acceptance takes effect from the moment you first access our platform and remains in force for as long as your account is active.

These terms should be read together with Privacy Policy and Responsible Gaming Policy which also forms part of the overall agreement between you and agent4u.

2User Eligibility

To use the agent4u platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years of age or older at the time of registration and throughout your use of the platform
• Having full legal capacity to enter into a legally binding agreement
• Not a citizen or resident of any jurisdiction that prohibits online betting activities
• Never been banned or suspended from the agent4u platform previously
• Using the platform in a personal capacity, not on behalf of any third party
• Not currently enrolled in a gambling addiction recovery program or have chosen to self-exclude

Agent4u uses a KYC (Know Your Customer) to verify the identity and eligibility of each user. This process involves submitting valid identity documents such as a Malaysian Identity Card (MyKad) or passport. You agree to provide accurate, current, and complete information throughout your use of the platform.

3Account Registration and Management

Each user is only permitted to hold one (1) active account on the agent4u platform. Holding more than one account, whether in your own name or another person's, is a serious violation that may result in the closure of all associated accounts and the freezing of funds.

During registration, you are responsible for:

• Providing your full legal name exactly as it appears on your official identity document
• Using an active email address that you own and fully control
• Setting a strong password and not sharing your login credentials with anyone
• Updating your personal information should any changes occur
• Report to the support team immediately if you suspect your account has been accessed without authorisation

Agent4u will not be held liable for any losses resulting from your failure to keep your account credentials secure. Two-factor authentication (2FA) is strongly recommended and can be enabled via your account settings at any time.

4Deposits, Withdrawals and Financial Transactions

The agent4u platform supports a variety of secure and recognised payment methods for the Malaysian market, including DuitNow, FPX, and direct bank transfers to all major banks. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion or hidden additional charges.

Regarding deposits:

• The minimum deposit is as stated on the platform's payment page at the time of the transaction
• Deposited funds will be credited to your account within 3 minutes of payment confirmation
• All deposits must be made from a bank account registered in your own name
• Agent4u reserves the right to decline deposits from unverifiable or suspicious sources

Regarding withdrawals:

• Withdrawal requests will be processed within 1 to 24 hours depending on the chosen method
• Withdrawals may only be made to a verified bank account held in the same user's name
• Identity verification (KYC) must be fully completed before the first withdrawal is approved
• Agent4u reserves the right to place withdrawals on hold for security review purposes if necessary

5Wagering and Game Rules

All bets placed through the agent4u platform are subject to specific rules set for each game type and sports market. Users are responsible for understanding the applicable rules before placing any bet.

• Bets that have been confirmed and accepted by the system are final and cannot be cancelled by the user
• The odds displayed at the time of placing a bet are the odds that will be used to calculate wins
• Agent4u reserves the right to void bets in the event of an obvious technical error in the odds or match information
• Any attempt to exploit system vulnerabilities or odds errors will result in bet cancellation and action taken against the account
• Wins will be automatically credited to your account balance once the official result is confirmed
• For Live Casino games, the dealer's decision is final and cannot be disputed unless there is clear evidence of a technical error

All casino games on the agent4u platform use Random Number Generator (RNG) that has been independently audited by an internationally accredited auditing body. This ensures that every round, hand, or spin is truly random and cannot be manipulated by any party.

6Bonuses, Promotions and Special Offers

Agent4u offers a variety of bonuses and promotions from time to time to reward member loyalty. Each bonus is subject to specific conditions stated in its respective promotion terms, which should be read together with these general terms.

• Each bonus may only be claimed once unless otherwise stated in the promotional terms
• Welcome bonuses are available to new members making their first deposit only
• All bonuses are subject to wagering requirements that must be met before a withdrawal is permitted
• Bonus abuse, including the use of multiple accounts to claim the same bonus, is strictly prohibited
• Agent4u reserves the right to modify, suspend, or withdraw any promotion at any time
• Bonuses are non-transferable between accounts and hold no cash value unless wagering requirements have been met

7Prohibited Conduct

Users of the agent4u platform are strictly prohibited from engaging in any of the following activities:

• Registering or operating more than one account simultaneously
• Using software, bots, or automated tools to place bets or exploit the platform
• Transferring funds between other user accounts without platform authorisation
• Using funds from illegal activities or attempting to use the platform for money laundering
• Providing false information or impersonating another person during registration or KYC
• Colluding with other users to manipulate game outcomes or exploit the system
• Accessing the platform via VPN or proxy to conceal your true location for fraudulent purposes
• Distributing offensive, threatening, or harassing content targeting other users or staff

8Account Closure and Suspension

You may close your agent4u account at any time by contacting our support team via live chat. Prior to closure, all eligible balances will be returned to you once the final review is complete.

Agent4u reserves the right to suspend or close any account, with or without prior notice, for the following reasons:

• Violation of any terms and conditions stated in this document
• Suspected fraud, money laundering, or other illegal activities
• Failure to complete the KYC process within the stipulated timeframe
• Instructions from relevant authorities or regulatory bodies
• Self-exclusion request for responsible gaming reasons

If your account is closed due to a terms violation, agent4u reserves the right to withhold the account balance until an internal investigation is completed.

9Privacy and Data Protection

Agent4u takes the protection of your personal data seriously. All information you provide to us is secured using 256-bit SSL encryption and stored on secure servers in accordance with cybersecurity industry best practices.

The collection, use, and storage of your personal data is fully governed by Privacy Policy in detail. In summary, we use your data to:

• Verifying your identity and processing your financial transactions
• Providing relevant customer support services
• Meeting legal and regulatory compliance obligations
• Enhancing the overall user experience and platform quality

Agent4u will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

10Liability Limits and Disclaimer

The agent4u platform is provided "as is" on a best-effort basis. While we strive to keep the platform running smoothly at all times, we make no guarantee that our service will be entirely free from technical disruptions, errors, or uninterrupted availability.

• Agent4u is not liable for losses arising from technical disruptions beyond our control
• We are not liable for any actions or financial decisions made by users based on information on the platform
• Any losses resulting from a user's failure to comply with these terms are entirely the user's responsibility
• Agent4u's maximum liability under any circumstances is limited to the total funds you deposited in the 30 days preceding the claim

Wagering involves real financial risk. You are solely responsible for your own wagering decisions. agent4u does not provide financial advice or guarantee wins under any circumstances.

11Amendments to Terms and Conditions

Agent4u reserves the right to amend, update, or replace any part of these Terms and Conditions at any time in response to operational, legal, or industry developments. Any amendments will take effect immediately upon publication on our official website.

We will endeavour to notify active users of material changes via:

• Notices displayed on the platform's main page
• Notification email to the address registered on your account
• In-platform notification upon first login after amendments take effect

Your continued use of the agent4u platform after any amendments take effect constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the agent4u support team is available to assist you at any time:

• Live Chat — Available 24/7 via the live chat button at the bottom right corner of the platform
• Support Email — [email protected] (responded to within 24 hours)
• Help Centre — Visit FAQ page for quick answers to common questions

For formal complaints related to transactions or accounts, please provide your transaction ID or account number when contacting our support team to help expedite the review process.